General Questions
Q: What services does Seek Your Geek provide?
A: We offer a range of IT services, including computer repairs, virus removal, data backup, network setup, remote tech support, and IT consulting for businesses and individuals.
Q: What areas do you serve?
A: We proudly serve Rockton, Roscoe, Rockford, Beloit, Loves Park, Machesney Park, South Beloit, and surrounding areas. Remote services are available wherever you are!
Remote Tech Support
Q: How does remote tech support work?
A: With your permission, we access your computer remotely using secure software. You provide us with a unique code to connect, and we troubleshoot or fix issues while you watch.
Q: What do I need to do before my remote appointment?
A: Download and install our remote software here. Once installed, send the 6-digit code to us at using our contact form or via text at 815-293-7335. Ensure the code remains open on your desktop.
Computer Repairs and Maintenance
Q: How do I know if my computer has a virus?
A: Signs include slow performance, pop-up ads, strange programs opening on their own, or your system crashing. If you suspect a virus, contact us for a full diagnosis and removal.
Q: Can you help if my computer won’t turn on?
A: Yes! We diagnose and repair hardware and software issues, including power problems. Bring your device to us, or schedule a remote consultation if applicable.
Business IT Services
Q: Do you provide IT support for businesses?
A: Absolutely. We offer tailored IT solutions for businesses, including network management, cybersecurity, email hosting, and ongoing maintenance.
Q: Can you help migrate my business email to a new provider?
A: Yes, we can handle email migrations and ensure data is securely transferred with minimal downtime.
Pricing and Payments
Q: How much do your services cost?
A: Pricing depends on the type of service. Contact us for a free consultation, and we’ll provide a detailed estimate based on your needs.
Q: Do you offer payment plans?
A: Yes, we can discuss flexible payment options for larger projects or ongoing business services.
Appointments and Scheduling
Q: How do I schedule an appointment?
A: You can schedule an appointment online here, call us at 815-293-7335, or sending us a message.
Q: What happens if I need to cancel or reschedule?
A: No problem! Just let us know at least 24 hours in advance, and we’ll adjust your appointment.
Security and Privacy
Q: How do you ensure my data is safe during remote support?
A: We use secure, encrypted software for all remote sessions. Your unique access code is only valid for the duration of the session, ensuring your privacy.
Q: Do you keep a copy of my data?
A: No, we do not retain any data from your system unless specifically requested for a backup or migration service. Your privacy is our priority.
Virus and Security Concerns
Q: My computer says I need to call Microsoft because of a virus and not to turn off my computer. What should I do?
A: This is likely a scam popup from a website or a virus—Microsoft does not issue such warnings or request you to call them. To resolve this:
- Turn off your computer: Press and hold the power button until it shuts down completely.
- Restart your computer: Wait a few seconds, then power it back on.
- Handle your browser tabs: When reopening your browser, if prompted to restore tabs, select “No.” If your browser automatically restores the last session, you may see the same scam message again.
If the issue persists or you’re unsure how to proceed, contact us at Seek Your Geek for assistance with virus removal and securing your system.
If you have questions not answered here, feel free to contact us or call/text 815-293-7335. We’re here to help!